Refund policy
Oztech Drones guarantees that subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact Oztech Drones for more details.
Refund Services
You can request Return & Refund Service:
Within fourteen (14) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
Within fourteen (14) calendar days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where: Requested beyond fourteen (14) calendar days of receiving a product.
A product sent to Oztech Drones for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents or scratches.
Legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
Any fault or damage of the product is caused by unauthorised use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
A product is not delivered to Oztech Drones within fourteen (14) calendar days after Return & Refund Service confirmation is sent from Oztech Drones.
Other circumstances are stated in this policy.
Replacement Service
You can request Replacement Service Within thirty (30) calendar days of receiving the product:
if the product does not match the original description of the product in one or more significant respects.
if the product suffers performance failure.
Replacement Service will not be provided where: Service is requested more than thirty (30) calendar days after receiving a product.
Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.
A product sent to Oztech Drones for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
A product is found to have no defects after all appropriate tests are conducted by Oztech Drones.
Any fault or damage of the product is caused by unauthorised use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
The received product has not been sent back to Oztech Drones fourteen (14) calendar days after replacement confirmation from Oztech Drones.
Other circumstances are stated in this policy.